Residential Case Manager (Sun-Thu)

Clarksville Area Urban Ministries’ SafeHouse program provides residential and non-residential services to Survivors of Domestic Violence.
We are looking for a trauma informed and empathetic Residential Case Manager to join our diverse and inclusive team.
BASIC FUNCTION: Maintains primary responsibility for managing all aspects of an individual’s or family’s case plan for safety, healing and transitional goals while residing in the SafeHouse Emergency Safe Shelter Program.
Ensures a safe, consistent, and trauma informed response to program participants.
Engages in community awareness and education.
REPORTS TO: Residential Program Manager, or SafeHouse Program Director in their absence.
PURPOSE: To provide support and advocacy to our residential Survivors of domestic violence and to assist the agency in prevention, preparation, and response to any risks for Covid-19 in the Emergency Safe Shelter Program.
To ensure the continuity of support and advocacy services to Survivors of domestic violence in the SafeHouse Emergency Safe Shelter Program so they have access to services 24-hours daily.
HOURS OF WORK: This position generally works Sunday to Thursday from 9 AM to 5:30 PM (includes a clock out for a thirty minute lunch); however, this position has on-call responsibilities and flexibility requirements to provide case management or shelter coverage in the event of staff planned and unplanned absences (vacation, sick leave, vacancies, etc.
), respond to after-hours emergencies at the residential program, and general needs of the agency.
In addition, attendance is required at monthly staff meetings.
QUALIFICATIONS: Bachelors degree or higher in a human services related field preferred; however, education will be considered in combination with experience working with Survivors of Trauma.
Valid and unrestricted driver’s license required.
Knowledge of and sensitivity to Survivors of trauma and the dynamics of domestic and sexual violence.
Openness to work in a diverse and inclusive environment.
Ability to multi-task and work well in a fast-paced environment.
Demonstrated communication skills, knowledge of community resources and the ability to respond calmly in crisis situations is imperative.
A combination of education, training, work, and life experience will be considered.
DUTIES AND RESPONSIBILITIES: · Provides inclusive and trauma informed advocacy services to Survivors of domestic and sexual violence, including men, women, gender non-binary, LGBTQ+, children, Survivors with disabilities and Survivors from historically marginalized populations.
· Uses a Client centered approach to establish a service plan for each Residential Client and their Children based on a needs assessment, safety planning and goals set by the Client.
· Coordinates with community health partners to schedule medical appointments on behalf of Emergency Safe Shelter Clients related to Covid-19, including preventative wellness, testing, and vaccinations.
· Coordinates with Matthew Walker Comprehensive Health Center, Inc.
to schedule their Healthcare on Wheels for Everyone mobile clinic on-site to meet the medical needs of Clients.
· Facilitates residential group activities including support and psychoeducational groups to prevent, prepare and respond to the Covid-19 pandemic.
· Disseminates printed information regarding Covid-19, including prevention, response, vaccinations, and the no-cost community health medical services available to SafeHouse Clients.
· Provides or Coordinates transportation for Clients to access any basic need, medical appointments, or case management related appointments, to prevent, prepare or respond to Covid-19.
· Networks with other human service agencies and resources in the community to establish rapport and referral processes for the program and the Clients we serve.
· Ensures the safety and needs of the SafeHouse shelter, residents, and staff are met at all times.
Provides crisis intervention to address any safety and security concerns immediately.
Holds mediations between Clients as needed to resolve conflicts.
· Answers calls on the crisis hotline to assist Callers with information, referrals to community resources, safety planning and emotional support.
Assesses Callers to determine if they are eligible for non-residential or residential services.
· Completes new residential Client intake procedures and orients them to the facility.
· Conducts exit interviews and aftercare planning with residents, as necessary.
· Hosts weekly house meetings with the program participants to discuss updates to the program, gather feedback and address any concerns.
· Facilitates residential group activities including support and psychoeducational groups.
· Ensures the shelter facility remains in a clean, sanitized, and organized fashion by completing cleaning and organizing tasks during shifts.
Follows Center for Disease Control (CDC) guidelines and recommendations for sanitation to prevent the spread of Covid-19.
· Must be able to lift a minimum of 25 pounds repeatedly, go up and down stairs, and push/pull furniture.
· Maintains appropriate boundaries with staff and Clients and protects the confidentiality of the clients we serve.
· Transports residential Clients to appointments necessary for their healing and transition goals.
· Completes case notes to document service provisions in a timely manner compliant with agency policy.
· Attends mandatory staff in-service events such as staff meetings and training as required unless prior arrangements have been made and approved by Residential Program Manager.
· Supports agency staff with community outreach events including Domestic Violence Awareness Month and Sexual Violence Awareness Month.
· Additional duties as assigned by the Residential Program Manager.
SALARY AND BENEFITS: $35,568 annual salary.
Paid leave and monthly stipend for health insurance available once new hire probationary period concludes Job Type: Full-time Pay: $35,568.
00 per year Benefits: * Paid time off * Professional development assistance Schedule: * 8 hour shift * On call Application Question(s): * Explain your experience working with survivors of domestic abuse and/or trauma in general.
* I understand that this position generally works Sunday through Thursday from 9 AM to 5:30 PM (includes 30 minute clock-out for lunch) and I will have to flex my schedule occasionally to meet the needs of Clients, shift vacancies at the agency, holidays, etc.
Education: * Bachelor's (Preferred) Experience: * human services: 1 year (Preferred) License/Certification: * Driver's License (Required) Work Location: In person