Description:
PMB Services, Inc.
is looking for a full-time Customer Support Specialist who is passionate about helping others and providing superior customer service with effective communication and listening skills.
PMB is a locally owned and operated family business established in 1984.
With over 39 years in business, we are committed to providing a great workplace environment for our employees with thorough, hands-on training and support.
Through our in-depth training program, you will be eligible to participate in a performance-based pay increase program as you reach performance benchmarks.
You will be joining a dedicated team that is committed to building relationships with our customers and solving problems.
We value your input and contribution to the team.
Candidates who enjoy building relationships, providing best-in-class customer service, and solving problems will be successful at PMB.
PMB offers competitive pay, monthly bonus potential, and benefits.
Must have basic computer, email, and phone skills.
Paid Time Off, Paid Vacation, and Paid Holidays after 90 days
Major Medical, Dental, Vision
401(k) Retirement Savings Plan with up to a 3% Company Match
Job Type: Full-time, 40 hours per week
Pay: Competitive Hourly Pay based on Skills and Experience plus Monthly Bonus Potential.
Background check will be conducted, and drug test required.
Pre-employment skills testing will be conducted.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Display a cheerful, upbeat, energetic, and positive attitude.
Willing and committed to providing exceptional customer service.
Achieve applicable goals and benchmarks.
Front-line communication with all customers.
Transfer phone calls to other departments as needed.
Utilize customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns.
Document conversations clearly and concisely.
Troubleshoot with customers to resolve Mobile App and Website issues.
De-escalate customer situations and solve problems as needed.
Resolve customer inquiries with limited escalation to team leaders.
Other duties as assigned.
Job Type: Full-time, 40 hours per week
Salary: From $16.
50 per hour, plus monthly bonus potential
Benefits:
401(k) matching up to 3%
Health insurance
Dental insurance
Vision insurance
Paid time off
Paid Vacation
Employee discount
PMB Services, Inc.
is an equal opportunity employer.
Requirements:
QUALIFICATIONS
High School diploma/GED required.
Must be dependable and consistently punctual for all scheduled shifts.
Ability to work in a fast-paced environment.
Ability to remain calm and professional in stressful situations.
Strong relationship-building and listening skills.
Strong critical thinking, de-escalation, and problem-solving skills.
Excellent interpersonal communication skills, both verbal and written.
Ability to work with others to meet team goals.
Strong organizational and multi-tasking skills with an acute attention to detail.
Computer proficiency in Microsoft Office and Adobe PDF is a plus.
Ability to type 25 wpm preferred.
Shift:
8-hour shift
Day shift
No nights
Weekly day range:
Monday to Friday
40 hours per week
Work setting:
Office
Ability to commute/relocate:
Paris, TN 38242: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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