The GSR supports Tri Star's goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability.
As a member of the Tri Star Service's team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge.
POSITION SUMMARY
The GSR provides fast, friendly, efficient and knowledgeable service to keep our guests coming back.
PRIMARY DUTIES AND RESPONSIBILITIES include the following:
1.
Actively welcomes all guests as they enter the Twice Daily store.
2.
Provides best in class fast, friendly service to all guests.
3.
Works with fellow colleagues as a member of the team.
4.
Remains knowledgeable of the Twice Dailys products/services, policies and procedures.
5.
Up sells hot/cold beverages and food by opportunity (i.
e.
, combo offers, my way bundles).
6.
Supports Twice Daily Host as needed.
7.
Prepares various foodservice and beverage products as needed.
8.
Handles money, completes guest transactions, thanks guests and welcomes them back for another visit.
9.
Stocks merchandise.
10.
Follows the work schedule as posted.
11.
Notifies Unit Business Manager of any discrepancies on the shift report or any other guest, store or personnel issues.
12.
Keeps coolers, store shelves and displays fully stocked and fronted.
13.
Uses suggestive selling techniques with all guests.
14.
Reports all accidents and injuries to the Unit Business Manager immediately.
15.
Maintains clean facilities and an orderly work environment.
16.
Reacts productively to change.
17.
Performs other duties as assigned.
EDUCATION AND/OR EXPERIENCE
High school diploma or GED is required; and/or equivalent education or experience in job related activities.
OTHER SKILLS
Ability to speak, hear, see, walk and stand
Ability to speak, read understand and write in English at an eighth grade level
Ability to perform arithmetical calculations at an eighth grade level in order to be able to make change, complete shift reports and account for numbers of a variety of products
Have sufficient visual ability to check identification and process credit cards
Ability to read and understand instructions for operating electronic POS systems and other equipment
Ability to lift up to 50 pounds carrying cases of milk, juices, soft drinks, beer, oil and other merchandise
Ability to retrieve or stock merchandise from overhead or under storage
Ability to stock shelves and coolers
Ability to react to a fire by lifting a fire extinguisher weighing 25 pounds and moving it to the fire area
Ability to tolerate exposure to fuel and cleaning product fumes
Ability to climb a stepladder to clean windows
Ability to sweep and mop floors, dust shelves and lift and carry out trash container and place in the dumpster
Ability to clean the parking lot and grounds surrounding the store
Ability to enter and work in a cooler at a temperature of 32 degrees for up to one hour at a time
Ability to stand for 8 hours or longer at a time without a break
Ability to work at any location within a 30-mile radius of your home; a store assignment will depend on the staffing needs of our company; reliable transportation is a must as not all of our stores are on a bus line
Ability to work shifts by yourself; single coverage is the norm in some locations
Good interpersonal and guest service skills
Good oral communication skills
Good attention to detail
Ability to work shifts, holidays and weekends
Ability to treat others with dignity and respect and maintain a positive attitude
Take personal pride in what you do
Willingness to work hard
Dependable/flexible
Ability to perform multiple tasks
Ability to concentrate, think and learn
WORK ENVIRONMENT
Position is in a convenience store setting that involves everyday risks or discomforts requiring normal safety precautions.
Position is subject to working shifts, holidays and weekends.
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