Call Center Agent

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide excellent customer service by addressing customer inquiries and resolving issues - Analyze customer needs and recommend appropriate products or services - Enter and update customer information accurately in the database - Follow call scripts and procedures to ensure consistency and quality of service - Meet or exceed individual and team performance targets Requirements: - Excellent phone etiquette and communication skills in English - Previous experience in customer service or call center environment is preferred - Ability to speak multiple languages is a plus, especially Spanish or other languages - Strong data entry skills with attention to detail and accuracy - Ability to work in a fast-paced environment and handle high call volumes - Basic knowledge of sales techniques is desirable Note: This job description is not intended to be all-inclusive.
The employee may be required to perform other duties as assigned by their supervisor.
Job Type: Part-time Pay: From $8.
00 per hour Expected hours: 10 per week Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * Under 1 year Shift: * Day shift Weekly day range: * Weekends as needed Work setting: * In-person * Office Work Location: In person