Medical Assistant - Front and Back Office

Medical Assistant (Front and Back Office) Job Description At Blount Rural Health Center, our goal is to provide the highest quality of care to our patients.
The Medical Assistant is the first physical interaction between the patient and our facility prior to the patient speaking and working with our Practitioners.
A smiling face and friendly attitude are a must for the Medical Assistant.
This job description entails the responsibilities of the Medical Assistant; however, this is not an all-inclusive list as the position requires flexibility and acceptance of other tasks as assigned.
Back Office Job Duties: Patient check-in and triage Escort patient to exam room Obtain vitals and document into EMR Triage patient: obtain chief complaint, social history, confirm pharmacy, confirm contact number, verifies any allergies, verifies vaccination, and reviews medication list with patient Ensure cleanliness and organization of workspace Follows all protocol for documentation Follows all HIPAA and Infection control policies Accurately and timely keeps Time Study up to date Cooperates and maintains good rapport with Blount Rural Health Center staff and patients Participates in quality assurance tasks as assigned AWARE and performs all safe handling procedures pertaining to possibility of acquiring communicable diseases Participates in staff meetings Works as TEAM player Performs other duties as assigned Immediately reports to Executive Director any adverse outcomes, patient complaints, breaches in confidentiality or any other issues that may come to employee’s knowledge that may cause legal or negative outcomes Front Office Job Duties: Welcomes patients and visitors by greeting with a friendly smile and attitude in person or on the telephone Ensuring that appropriate customer service is provided during phone and person to person contacts with health care consumers, other staff members and external suppliers Requires all vendors to sign in and out when doing business within the clinic Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone Utilizes proper judgement for scheduling appropriate time for appointments Verifies and updates insurance information prior to patient being seen Obtains photo of all patients, uploads into patient record, updates photos from time to time Obtain a screen shot of all insurance verifications from various websites, saves to patient chart Maintains a clean, neat reception area Daily wipes down lobby furniture, vacuums, checks bathroom for cleanliness, paper towels and toilet paper and cleans front door glass Maintains patient accounts by obtaining, recording, and updating personal and financial information Obtains revenue by recording and updating financial information, recording, and collecting patient charges and copays Offers Sliding Scale Fee Application for patients with no insurance to determine if they qualify for discounts Helps maintain business office inventory and equipment by checking stock to determine inventory level.
Notifies Administrative Assistant if clerical supplies are low Protects patients' rights by maintaining confidentiality of personal and financial information Maintains operations by following policies and procedures; reporting needed changes to Executive Director Checking out all patients; along with scheduling future visits Filtering phone calls to the appropriate persons Enters messages to providers through EMR Scans documents received into the patient’s personal electronic record Contributes to team effort by accomplishing related results as needed Conserves resources by elimination of waste, adequate care of supplies and equipment Physical Requirements: Must be able to walk approximately 8,000-10,000 steps per day Must be able to bend, squat, and reach on a regular basis Must be able to lift approximately 50 pounds, occasionally Required to sit, stand, walk, bend, twist frequently throughout the day