Customer Service Coordinator (Bi-Lingual Spanish)
Legacy Metals is a growing, family-owned business located in Hopkinsville, KY and is a leading provider of pole barn and post frame structures featuring metal siding.
We also operate a full-service lumber yard.
We are looking for a responsible Customer Service Coordinator who will act as the single point of contact for our customers from the point of sale until the completion of build.
This is a critical position that requires the ability to communicate clearly and professionally throughout the entire building process.
Legacy Metals offers our employees the opportunity to advance as the company continues to grow.
Job Description:
The Customer Service Coordinator will be responsible for communicating directly with customers throughout the span of their building project.
In this role, you will perform a variety of duties to facilitate the needs of the customer throughout the building process.
Job Duties:
Provide outstanding customer support while following the Build Coordination Office Policies & Structure,
Prepare contracts for signature at the point of sale with efficiency and attention to detail,
Assist customers through the various steps of the build process while documenting all activity and communication with customers or others into project management software,
Coordinate customer site preparation taking into consideration the type of structure being built such as pole barns, houses, garages, etc.
to ensure site is ready before building crews arrive at the site,
Assist customers by following a communication schedule that will allow you to anticipate their needs, such as making sure appropriate permits or engineer drawings have been obtained in a timely manner,
Place customer projects on the delivery schedule, notify customers of their delivery date window and any remaining balance due to Legacy Metals,
Required Skills/Abilities:
Ability to demonstrate a high level of professionalism in dealing with confidential and sensitive information as well as customer issues,
Excellent verbal and written communication skills,
Excellent time management skills with a proven ability to meet deadlines,
Ability to function well in a fast-paced and sometimes stressful environment,
Proficient in Microsoft Office Suite or similar office software with the ability to learn new or updated software.
Bi-Lingual (Spanish)
Construction background
Logistics Crew Organization
Problem Solver
Schedule: Monday through Friday
Hours: 7:00 a.
m.
- 5:00 p.
m.
Job Type: Full-time, 50 Hour Week, Exempt
Salary: $48,620+ Depending on Experience
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Simple IRA Retirement Plan
Employee Sick Bank Benefit
Education & Experience
High School Diploma, GED (required)
Associate Degree in Business or relative field (preferred)
Working knowledge or experience in building construction or building materials (preferred)
Knowledge of Microsoft Office, Odoo V16, Click-Up, preferred; must have the ability to learn other professional software programs as needed.
Work Location:
In Person, Hopkinsville, KY
Job Type: Full-time
Salary: From $48,620.
00 per year
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
Monday to Friday
Experience:
building materials or construction: 1 year (Required)
Work Location: In person
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