Patient Care Customer Service Coordinator (WFH)

About Rotech Rotech Healthcare Inc.
is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.
We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states.
For additional information, visit our company homepage Rotech.
com Overview and Responsibilities Summary We are seeking a dedicated Patient Care Coordinator for our Sleep Central Murray, KY Operations.
In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.
Pay starting at $14 plus a Quarterly Bonus opportunity Mon - Fri scheduled shift within 6am - 6pm; possible 4 day work week with 10 hour shifts Essential Duties and Responsibilities Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling Obtains medically necessary documentation Processes patient orders through Online Pharmacy system Resolves tracking issues and reschedules shipping orders for patients Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure Verifies orders are complete Performs other duties as assigned Qualifications Employment is contingent on Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience High school diploma or GED equivalent One to three years of related prior work experience in a team-oriented environment preferred Strong customer service background preferred Skills, Knowledge and Abilities Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner Helpful, knowledgeable and polite while maintaining a positive attitude Interpret a variety of instructions in a variety of communication mediums Maintain confidentiality and practice discretion and caution when handling sensitive information Multi-task along with attention to detail Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a team Physical Demands After Hours Call Center of Sleep Center works during Non-Business hours (Sleep Center has both Business and Non Business hours.
Non Business hours is our After Hours Call Center) Requires sitting, walking, standing, talking or listening Requires close vision to small print on computer and or paperwork Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications including but not limited to Word, Excel, etc.
Office equipment; fax machine, copier, printer, phone and computer Work Environment Office environment Rotech Information Benefits 401k Medical, Dental and Vision Life Insurance and Disability Generous Paid Time Off and Paid Holidays Bonus and Incentive Opportunities Mileage reimbursement (when applicable for the position) Telephone reimbursement (when applicable for the position) Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.
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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Rotech Healthcare Inc.
recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.