Customer Service Representative

Customer Service Representatives (CSR) in Field Offices play a vital role delivering Social Security benefits and services to the public, both in-person and over the phone.
As a CSR, you would be responsible for providing the public with information about SSA’s programs and services, reviewing and evaluating information to determine eligibility for the benefits SSA administers, and updating records using SSA’s computer systems.
*REQUIREMENTS & QUALIFICATIONS* To qualify, you must be a U.
S.
citizen and have excellent communication and people skills.
We consider additional qualifications such as experience, education, or a combination of experience and education, high school or equivalent preferred.
*SALARY & ADVANCEMENT* Entry into these positions is at the GS-5(39,576), GS-6(44,117) and GS-7(49,025) level with career ladder advancement opportunity within the position to the GS-8(54,292) level.
Salaries are competitive and include locality adjustments based on the job location.
SSA offers promotion opportunities and a wide variety of positions in our numerous offices across the country.
*GREAT BENEFITS:* * Earn 13 paid vacation days a year, then 20 days a year after 3 years and 26 days a year after 15 years * Earn 13 paid sick days each year * 11 paid Federal holidays * Health benefits including medical, dental, and vision; and access See current SSA job to flexible spending accounts vacancies at * Life insurance * Pension benefits under the Federal Employees Retirement System * Optional Thrift Savings Plan (similar to a 401K).
The government matches your contribution up to 5% of your salary.
* Flexible work schedules * Potential overtime opportunities * Potential telework opportunities * Eligibility for the Public Service Student Loan Forgiveness *SALARY INCREASES:* GS positions have salary increases based on the number of years of successful performance.
The longer you work for SSA, the more your salary will grow! *MAKE A DIFFERENCE IN YOUR COMMUNITY!* Social Security helps people through their life’s journey in many ways.
You will make a positive difference in the lives of people, from all walks of life, who need help applying for retirement, disability, and other critical benefits and services.
Job Type: Full-time Pay: $39,576.
00 - $70,578.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person