Description:
JOB SUMMARY
Under general supervision, but in line with established policies and procedures, provides a variety of service functions, including processing savings accounts, checking accounts, and loan transactions, cashing checks, and selling money orders and traveler’s checks.
Also processes mail and night deposits, maintains account records, cross-sell services, and other duties as required.
Responsible for balancing daily transactions and verifying cash totals.
Allow entry and exit of authorized customers in the safe deposit area.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Accountable for representing the Bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.
Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and completes transactions.
Comply with all BSA requirements and complete appropriate documentation.
Cashes checks and pays money from savings and checking accounts upon verification of signatures and customer account balances.
Inspects all checks, bonds, money orders, savings withdrawals, etc.
to determine their negotiability.
Cross-sells Bank services, explains such matters as various types of accounts and certificates, interest, and rates.
Suggests the use of safe deposit boxes, traveler’s checks, etc.
Receives payments for such loans as mortgage, commercial, and installment, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
Completes transactions.
Balances ATM and each day’s transactions and verifies cash totals.
Admits authorized customers in the safe deposit area, opens and closes safe deposit box rentals.
Resolve customer complaints in a tactful, effective manner by taking ownership of the problem.
Willing to cross train for other branch duties if necessary.
Performs related duties as assigned.
COMPETENCIES
Interpersonal skills to represent the Bank in a positive manner in dealing with customer transactions.
Ability to learn and operate the teller software as well as other standard office equipment, including a computer, adding machine, teller machine, check writer, and typewriter.
Proficient in word processing, web skills, email and general computer aptitudes.
WORKING CONDITIONS
Length of working day is unpredictable.
May have to work longer hours to balance due to problems or unusually heavy customer traffic.
Required to stand for long periods when providing customer services.
Exposed to a potentially hazardous condition – robbery.
Receives detailed instructions and procedures to be followed to minimize risk.
At FNB our goal is to be a diverse workforce that is representative of the communities that we serve.
All aspects of employment including the decision to hire, promote, discipline or discharge, will be based on merit, qualifications, performance, and business needs.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We are a VEVRAA federal contractor.
Requirements:
A high school diploma or equivalent.
Completion of teller training.
Up to two months of on-the-job-training to become familiar with departmental procedures.
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