To effectively handle all communications via telephone and in person, from patients and or staff to the appropriate department or person in a professional, friendly and efficient manner.
• Answer inbound calls to the hospital as well as internal calls in a pleasant, professional and prompt manner.
• Routes calls to the appropriate party promptly and politely.
• Announce overhead pages in accordance to the JSH guidelines.
• Responds promptly to alarms and alerts according to policy while remaining calm.
• Provides accurate and timely information, as appropriate, regarding patients, departments, offices and services to inquiring customers.
• Maintains records (on call lists, census lists, pager list, etc.
) completely and accurately.
• Call on call members as defined in JSH guidelines.
• Maintains current knowledge about events and organization of JSH in order to answer visitor questions.
•Maintains confidentiality of all protected health information.
• Maintains current operational knowledge of the computer system and equipment in relation to the PBX functions.
• Index all scanned documents to the appropriate patient account with a specific focus on accuracy and thoroughness.
• Receive, alphabetize and open Accounts Payable invoices within 24-48 hours of receipt.
• Receive, process, and log all Certified Mail to include outgoing documents from Case Management and incoming documents.
• Process all patient refund checks and prepare for mailing.
• Meter all outgoing mail for the facility and place incoming mail in appropriate interdepartmental mailboxes.
Transport all outgoing, metered mail via personal vehicle.
• Adheres to policies and procedures as required by Jennie Stuart Medical Center.
• Participates in and attend meetings and training as required.
Required Skills
• High School graduate or GED required.
• Computer classes preferred.
Required Experience
• Reception and/or switchboard experience preferred.
• Ability to handle stressful situations with good judgement in reference to customer concerns.
• Good verbal and written communication skills, including professional telephone etiquette.
• Good organization and time management skills.
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