Our Customer Service Representative will be responsible for:
Order Management: Managing customer orders, which includes receiving, processing, and tracking orders for automotive parts or components.
This involves using specialized ERP software systems.
Customer Communication: CSR's interact with customers throughout the day, responding to inquiries, providing updates on order status, and addressing any concerns or issues.
This communication can occur via email, phone calls, or even video conferencing.
Order Fulfillment: Coordinating with production and logistics teams to ensure that customer orders are manufactured, assembled, and shipped according to agreed-upon specifications and timelines.
Inventory Management: Monitoring inventory levels to ensure that products are available to meet customer demands.
This includes maintaining optimal stock levels and managing inventory turnover.
Quality Assurance: Collaborating with quality control and assurance teams to ensure that the products meet quality standards and specifications as defined by the customer.
Addressing quality-related concerns from customers.
Order Tracking: They continuously track the progress of customer orders, ensuring that production is on schedule and that products are being prepared for shipment as per customer requirements.
Problem Resolution: If there are any issues with orders, such as delays, quality concerns, or discrepancies, CSR's work to resolve these problems.
This may involve coordinating with other departments like production, quality control, or logistics to find solutions.
Documentation: CSR's maintain detailed records of customer interactions, order processing, and issue resolution.
They may generate and send invoices, shipping documents, and order confirmations to customers as needed.
Problem Resolution: Resolving customer complaints, addressing issues related to damaged or incorrect shipments, coordinating returns, and taking appropriate actions to rectify any problems or discrepancies.
Documentation: Maintaining accurate records of customer orders, communication, and issue resolutions.
This may include generating invoices, shipping documents, and reports.
Forecasting: Collaborating with sales and production planning teams to provide input on customer demand forecasts and trends, which can help in optimizing production schedules and inventory levels.
Continuous Improvement: Identifying areas for improvement in the customer service process and suggesting improvements to enhance efficiency and customer satisfaction.
Compliance: Ensuring compliance with all relevant regulations, industry standards, and company policies in customer interactions and order processing.
Customer Feedback: Gathering and analyzing customer feedback to understand their needs, preferences, and concerns.
Sharing this feedback with relevant departments for continuous improvement.
Team Collaboration: Collaborating with colleagues in various departments, such as sales, production, quality control, and logistics, to ensure a seamless customer experience.
Job Type: Full-time
Pay: $60,000.
00 - $70,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Professional development assistance
* Vision insurance
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Work Location: In person
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